Replenit
e-bebek
AI Transformation Case Study

AI-Native
Decision Intelligence

How e-bebek, Turkey's premier baby and maternity retailer, evolved from traditional automation to autonomous AI decision intelligence, driving 22% CRM revenue uplift across global operations.

Agent Deployed
AI Decision Engine
Industry
Mom & Baby Retail
Markets
Türkiye & UK
Tech Stack
Insider
+22%
CRM Revenue Uplift
18.1%
CRM Revenue Contribution
+55%
2026 Projected Growth
Decision Scalability
e-bebek
The Enterprise Partner

Turkey's Leading Mom & Baby Retailer

As a premier global retailer specializing in baby and maternity products, e-bebek has established dominant market leadership in Türkiye and a high-growth strategic presence in the United Kingdom.

With hundreds of physical stores and high-traffic digital platforms, the brand manages a complex, high-frequency ecosystem of "Barents" (Baby-Parents)—each with unique, time-sensitive needs requiring precision decision-making at scale.

The Strategic Vision

From Automation to Autonomous Intelligence

e-bebek's leadership recognized that the ultimate competitive advantage lies in decision quality, not just tool adoption.

Reason Over Complexity

Process millions of customer-product combinations in real-time, accounting for nuances like diaper sizing transitions and nutritional stages.

Scale Without Effort

Maintain high-quality interactions across UK and Türkiye without a linear increase in manual management overhead.

Centralize Intelligence

Create a unified "logic layer" that feeds into existing execution channels, ensuring consistency across every touchpoint.

The Transformation

Before AI vs. After AI Decisioning

The shift to Replenit fundamentally changed how e-bebek interacts with its data and customers.

Before AI Decisioning

Manual Logic Management

Manual creation of rules, "if-then" journeys, and static segments

Fixed Product Schedules

Static replenishment timing with limited cross-category logic

Linear Overhead Growth

Operational overhead grew with every new campaign or market

Retrospective Analysis

Analysis followed by campaign planning cycles

After AI Decisioning

Autonomous Reasoning

AI reasons over entire customer lifecycle and product taxonomy

Dynamic Understanding

Consumption patterns, substitution logic, and sizing shifts

Infinite Scalability

Millions of decisions with zero manual intervention

Real-Time Actionability

Decisions generated continuously based on live signals

Traditional AutomationAI Decision Intelligence
The Intelligence Layer

Replenit as the Strategic Decision Engine

Replenit serves as the Intelligence Layer sitting between e-bebek's data infrastructure and its customer touchpoints. By separating intelligence from execution, e-bebek achieved unprecedented operational efficiency.

Lifecycle Precision

Predicts exact replenishment windows and stage transitions

System of Decisioning

Persistent intelligence layer, not a one-off optimization

Architectural Synergy

Synchronizes seamlessly with Insider platform

AI_DECISION_ENGINE
AUTONOMOUS
Data Infrastructure
REPLENIT LAYER
Reason
Predict
Decide
Touchpoints
Multi-market sync active
22%_UPLIFT_ACHIEVED
AI-Powered Communication

Intelligent Customer Touchpoints

Every communication is dynamically generated by the AI Decision Engine, ensuring each "Barent" receives the right message at the perfect moment.

mail.ebebek.com/ai-decision
e-bebek AI-Powered Email - Generated by Replenit
AI-Personalized
Dynamic content
Stage-Aware
Baby lifecycle timing
Cross-Category
Smart recommendations
Real-Time
Live signal processing
Future Roadmap

2026 and Beyond

As e-bebek continues its international expansion, AI Decisioning will be the structural pillar of growth.

CRM Evolution

Expected 50–55% increase in CRM-driven revenue compared to 2025.

+55%

Operational Velocity

Lower overhead for experimentation, pivot strategies in days not weeks.

10X Faster
"Through Replenit, we saw firsthand that AI is not an operational cost center but a scalable engine for value creation. The impact delivered in a short time confirmed the strength and long-term potential of this model."
Selçukhan Özkan
Selçukhan Özkan
Digital Marketing Manager, e-bebek
LOG_01VERIFIED

We were dreaming about an automated solution that could cover all of our products and customers and Replenit jumped in with a fully automated and full coverage of our product portfolio.

Jennifer Blease-Williams
Jennifer Blease-Williams
Digital Marketing Lead, Faith In Nature
LOG_02VERIFIED

I am thoroughly impressed with Replenit for several reasons. Their alignment with our vision was immediately apparent, making the decision to work with them a natural choice. Particularly, their capability to handle complex data sets and develop customized solutions to meet our specific requirements has been outstanding.

Rakesh Aggarwal
Rakesh Aggarwal
CEO, Escentual

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