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Follow-Up Management

  1. Follow-Up Communications
    • Description: Shows the additional follow-up messages for different conditions.
    • Fields:
      • Follow Up: Type of follow-up communication (e.g., Email, SMS).
      • Template ID: The ID of the template used for the follow-up message.
      • Time: When the follow-up message is sent (e.g., 7 days, 14 days).
      • Condition: The condition that triggers the follow-up (e.g., No Purchase).
  2. Usage: Review the follow-up messages to understand how continuous engagement with the customer is maintained until the desired action is taken.